1. Who we are

Vicky Traders (“we”, “us”, “our”) operates the website https://vickycrackers.in/. We respect your privacy and protect the personal information you share when you visit our website, contact us, or submit an enquiry or order request.

2. Information we collect

Depending on how you use our website, we may collect:

• Name
• Mobile or phone number
• Email address
• Delivery or communication address
• City, district, and state
• Order or enquiry details
• Information you submit through contact or enquiry forms
• Information you provide voluntarily through WhatsApp, phone, or other channels

We collect only what is reasonably necessary to respond to enquiries, process requests, communicate with customers, and improve our website and services.

3. How we use your information

• Respond to enquiries and customer requests
• Process and manage orders or service requests
• Communicate with you about your enquiry or order
• Share delivery or related information where applicable
• Improve our website, products, and customer experience
• Prevent fraud, misuse, spam, and security threats
• Comply with applicable laws and regulations

We do not sell your personal information to third parties.

4. Contact forms and enquiries

If you submit a contact, enquiry, or order form, we use the details you provide to contact you about your request. Please provide accurate information and avoid submitting unnecessary sensitive personal information through website forms.

5. WhatsApp and other communication services

Our website may include links or buttons that let you contact us through WhatsApp or other third-party services. When you use them, your information is handled under the privacy policy of that service provider. We recommend reading it before you use the service.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience. Some cookies may be set by third-party services such as analytics or advertising platforms.

You can control or disable cookies in your browser settings. Disabling some cookies may affect parts of the website.

7. Analytics and advertising services

Where enabled, our website may use third-party services such as Google Analytics, Google Tag Manager, Google Ads, Meta Pixel, or similar tools to understand website usage, measure advertising performance, and improve our marketing. These services may collect:

• Browser and device information
• Approximate location
• Pages visited and website interactions
• Referral and campaign information

Google advertising and cookies. Third-party vendors, including Google, may use cookies to serve ads based on your previous visits to this website or other websites. Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and other sites on the internet.

You can opt out of personalised advertising by visiting Google Ads Settings. You can also learn more about how Google uses data at How Google uses information from sites or apps that use its services.

Third-party providers process information under their own privacy policies and terms.

8. Third-party websites

Our website may link to third-party websites or services. We are not responsible for their privacy practices, content, security, or policies. Please review their privacy policies before sharing personal information.

9. Sharing of information

We may share personal information with trusted service providers when reasonably necessary to operate our website, communicate with customers, process requests, provide delivery-related services, maintain website security, or comply with legal requirements. We do not sell or rent personal information for unrelated purposes.

10. Data security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss. No internet-based system can be guaranteed to be completely secure.

11. Data retention

We keep personal information only as long as reasonably necessary for the purpose it was collected, to maintain business records, resolve disputes, prevent fraud, comply with legal obligations, or protect our legitimate interests.

12. Your rights

In line with applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent for its use. To make a request, contact us using the details below. We may need to verify your identity before acting on it.

13. Children’s privacy

Our website is not intended for children, and we do not knowingly collect personal information from them. Children should not submit personal information without the involvement of a parent or guardian. If you believe a child has shared information with us, contact us and we will delete it.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised “Last updated” date.

15. Contact us and grievances

For questions about this policy, privacy requests, or complaints, contact: